Terms & Conditions


Access is provided only in accordance with Trade Exchange Braintree LLP t/a CashXchange Online Terms and Conditions. Please read the following Online Terms and Conditions carefully before you start to use the Website. By using the Website, you indicate that you accept the Online Terms and Conditions and that you agree to abide by them. If you do not agree to the Online Terms and Conditions, please refrain from using the Website

All references to “we” or “us” in these terms and conditions relate to Trade Exchange Braintree LLP t/a CashXchange.

All references to “you” or “your” in these terms and conditions means a person agreeing to these terms and conditions in order to use our Service.

We reserve the right to refuse orders at our discretion for any reason.


www.cash-xchange.co.uk is a site operated by Trade Exchange Braintree LLP (“We”). We are registered in England and Wales under company number 375480 and have our registered office at 47 High Street, Maldon, Essex. CM9 5PF. We are a Limited Liability Partnership company.

We are registered as a Money Service Business with HMRC under Money Laundering Regulations registration number 12848930.

We are registered in the Data Protection Register under Data Protection No Z3347000.

VAT number: 178663460

When you place an order on the site, the company name, registered office, store details and VAT number of the store with which you are placing your order will have been provided to you before you accepted these terms and conditions and will also be provided to you on the dispatch confirmation referred to below. Please note that Products ordered from one or more stores may be placed with one more sellers and that each order from each store and seller constitutes a separate contract between you and each independent seller.


By placing an order through the site, you warrant that:

You are legally capable of entering into binding contracts; and

You are at least 18 years old.


We will take payment for your order when your order is made. However, if any Product ordered is not available we will refund your payment as soon as we process your order for dispatch.


If you are contracting as a consumer, you may change your mind and cancel a Contract for one or more Products at any time within seven working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out below. If you have paid a delivery charge this will also be refunded unless the delivery charge also included delivery of other Products which you are not cancelling.

To cancel a Contract, you must inform us in writing by writing to us at the address or e-mail address of the store with which you have placed your order. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Your rights as a consumer under this clause are in addition to any other rights you may have for example if a Product is defective.

Please note that we are unable to accept returns of any Products under this clause, which are audio or video recordings or computer software which has been unsealed by the consumer.


We will use our reasonable endeavours to fulfil your order within 2 working days or by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.


The Products will be at your risk from the time of delivery.

Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges, and the Products have been dispatched to you as set out in the Dispatch Confirmation.


The price of any Products will be as quoted on the site cash-xchange.co.uk from time to time, except in cases of obvious error.

These prices include VAT but exclude delivery costs, which will be added to the total amount due as notified to you before you place your order.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

The site cash-xchange.co.uk contains a large number of Products for sale by us and it is always possible that, despite our best efforts, some of the Products listed on the site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on the site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

We accept payment through PayPal or payment instore. If a Product ordered by you is unavailable, we will not accept your order for that Product and your PayPal account will be refunded.


When you return a Product to us:

Because you have cancelled the Contract between us within the seven-day cooling-off period in accordance with our terms and conditions, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you unless the delivery charge also included other Products which have not been cancelled. However, you will be responsible for the cost of returning the item to us. If you returned the product because it was defective and subject to us confirming this, we will also refund the cost of you returning the Product to us by normal post.

The Contract may not be cancelled outside the seven-day cooling-off period unless the product is defective. We are unable to accept returns of any Products which are audio or video recordings or computer software which has been unsealed by the consumer.

Outside of the initial seven day cooling-off period because you claim that the Product is defective, we will examine the returned Product to confirm the defect identified by you. We will then contact you to discuss the next steps and agree a course of remedy. If a refund is applicable we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. You will only be refunded delivery charges and the cost of returning the item to us at our discretion.


We warrant to you that any Product purchased from us through the site www.cash-xchange.co.uk is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price you paid for the Product, the delivery costs you paid for delivery of the Product and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

This does not include or limit in any way our liability:

  • for death or personal injury caused by our negligence;
  • for fraud or fraudulent misrepresentation; or
  • for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us.

In addition to the above, and if you are not buying a Product as a consumer, we will not be liable for:

  • loss of income or revenue
  • loss of business
  • loss of profits or contracts
  • loss of anticipated savings
  • loss of data, or
  • waste of management or office time however arising


For all other purchases, for the purposes of the Data Protection Act 1998 (the Act) the data controller is the company with whom your Contract is made and whose details are notified to you on the site before you place your order. We will collect and process data about you if you contact us, and to process any orders accepted by us and their fulfilment.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply these terms and conditions of supply and other agreements; or to protect the rights, property, or safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.

In this case, our performance under any Contract is deemed to be suspended for the period that the event(s) continue, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event(s) to a close or to find a solution by which our obligations under the Contract may be performed.


Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.


We are the owners of all intellectual property rights in our site, and in the material published on it. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference.

You must not make use of any product listings, descriptions or prices or any derivative use of the site or its contents. You may not systematically extract parts of the contents of the site without our express written consent. You must not create and/or publish your own database using prices and product listings from this site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.


We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.


Contracts for the supply of goods formed through our site or as a result of visits made by you form part of the contract between you and us.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, nor may you use any logo or other graphic or trade mark owned by us or any third party as part of the link.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of material on our site other than that set out above, please address your request in writing to us at our Head Office.


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


The content of this website and any dispute arising out of the use of it (including any non-contractual dispute) shall be governed by the laws of that part of the United Kingdom in which the customer is resident and both parties agree to submit to the non-exclusive jurisdiction of the courts of that part of the United Kingdom.


These Terms and Conditions are subject to change from time to time without notice and CashXchange reserves the right to make these changes at any time without notice. You are required to read these Terms and Conditions before placing an order. Your continued use of this Service after these changes constitutes your acceptance of these Terms and Conditions as modified.